Welcome to Our Help Site

⚠️Please Read Before Submitting a Ticket⚠️

1 article in this Topic

• ⚠️Please Read Before Submitting a Ticket⚠️

⚠️ My Mythic+ Runs Are Missing! ⚠️

2 articles in this Topic

• My M+ progress is updating, but my gear and last-scanned time is not.
• Why aren't my recent runs showing up on the site?

Current Issues

1 article in this Topic

• ⚠️⚠️Help my runs are being applied to my old character!!⚠️⚠️

Server/Faction Transfer or Rename

1 article in this Topic

• I am planning to transfer or rename, how do I ensure my Mythic Plus Score is copied?

Mythic Plus

4 articles in this Topic

• How do you rank Mythic+ Keystone runs?
• How do you rank characters for Mythic+?
• What is the base score value for each level keystone?
• Will my character's Mythic+ score go down if I fail a timer or run a lower key?

Raiding

4 articles in this Topic

• What is the Raider.IO method for determining a guild kill?
• Why can't I see kill times and raid comps for Heroic/Normal in Trial of Valor or The Emerald Nightmare?
• Why are Chinese guilds not shown in raiding progression?
• I raid with another guild. Individually we don’t have enough members to earn a kill - what can we do?

Raider.IO Addon and Client

11 articles in this Topic

• How do I install the RaiderIO Client?
• Why can I not see my character in the addon?
• How do I show my main's score/progress on my alt?
• This addon is using too much memory. How can I reduce it?
• Why is this addon updated so frequently?
• AddOn Keeps Saying It Is Out Of Date
• Addon Not Updating

See all articles in Raider.IO Addon and Client →

Battle.Net

5 articles in this Topic

• Can I link my US and EU Battle.Net accounts together?
• How do I link my Battle.Net Account?
• Unable to link Battle.Net Account: Getting 504 or 502 Bad Gateway
• When I try to link my Battle.Net account it keeps linking the wrong account
• When I try to link my Battle.Net account it keeps linking to the wrong region

General

6 articles in this Topic

• What is Raider.IO?
• I have an idea for a feature or a bug to submit, how can I reach the admins of Raider.IO?
• Where'd you get your logo?
• What's going on with the .IO domain?
• Does raider.io Support Classic Mode?
• How can I make characters private or hide them in the addon?

Patreon

3 articles in this Topic

• How do I claim my Patreon Discord rewards?
• I like Raider.IO and would like to show my support! What can I do?
• I've made a pledge on Patreon, how do I claim my rewards?

Raider.IO Account

1 article in this Topic

• How do I reset my password?

Claiming Characters/ Mains & Alts

1 article in this Topic

• How do I mark a character as my Main / why is my alt not displaying my Mains information?