Welcome to Our Help Site

• ⚠️Please Read Before Submitting a Ticket⚠️

• How come my +15 doesn't rank but a +2 does?
• ⚠️⚠️Help my runs are being applied to my old character!!⚠️⚠️
• Server Guild Rankings are showing Incorrectly on the Raider.io Website

• The scoring system has changed!
• What is the cut off date for Shadowlands season 2?
• Why Isn't My New Season Mythic Plus Score Showing?
• Why Will Keystone Master Require more Score to Obtain?

• How does the Raider.IO Addon Recruitment feature work?
• How do I create a Looking for Guild profile for my character(s)?
• How do I Create a Looking for Mythic Plus Profile for my Character(s)?
• How do I delete my Recruitment profile?
• How do I recruit players for my guild using Raider.IO's recruitment system?
• How do we choose which Recruitment profile to show?
• How often does Recruitment information on the addon tooltip update?

See all articles in Recruitment →

• My M+ progress is updating, but my gear and last-scanned time is not.
• Why aren't my recent runs showing up on the site?

• How do I set custom ranks for my Guild?
• I recently server transferred my guild. Is there a way for me to transfer the guild ranking and settings over?

• How do I keep M+ Score after transfer / rename / faction / race change?
• I am planning to transfer or rename, how do I ensure my Mythic Plus Score is copied?

• How do I install the RaiderIO Client?
• Why can I not see my character in the addon?
• Why doesn't the addon show my score?
• How do I show my main's score/progress on my alt?
• This addon is using too much memory. How can I reduce it?
• Why is this addon updated so frequently?
• AddOn Keeps Saying It Is Out Of Date

See all articles in Raider.IO Addon and Client →

• Incorrect raid progression/kill in the tooltip
• My main mythic + score for the previous season is no longer showing, but my current season main score is
• The number of kills I have for a Boss is not accurate on the Addon
• Tooltip not showing in game
• What are the activity requirements?
• What are the minimum requirements for my character to be included in the addon?
• What privacy settings are available?

• How do you rank Mythic+ Keystone runs?
• How do you rank characters for Mythic+?
• I completed a Mythic Plus run recently but it's not showing up. Where can I find it?
• I don't see my characters role or main’s score in game.
• How does the Mythic+ Leaderboard/API Capacity work?
• I completed two keystones for the same dungeon, but Raider.IO only logged the higher key. Where is the other?
• I had a leaver in one of my Mythic + runs. Am I able to remove that run from the leaver's profile?

See all articles in Mythic Plus →

• What is the Raider.IO method for determining a guild kill?
• Why can't I see kill times and raid comps for Heroic/Normal in Trial of Valor or The Emerald Nightmare?
• Why are Chinese guilds not shown in raiding progression?
• I raid with another guild. Individually we don’t have enough members to earn a kill - what can we do?

• Can I link my US and EU Battle.Net accounts together?
• How do I link my Battle.Net Account?
• Unable to link Battle.Net Account: Getting 504 or 502 Bad Gateway
• When I try to link my Battle.Net account it keeps linking the wrong account
• When I try to link my Battle.Net account it keeps linking to the wrong region

• What is Raider.IO?
• I have an idea for a feature or a bug to submit, how can I reach the admins of Raider.IO?
• Where'd you get your logo?
• What's going on with the .IO domain?
• Does Raider.IO Support Classic Mode?

• How do I claim my Patreon Discord rewards?
• I like Raider.IO and would like to show my support! What can I do?
• I've made a pledge on Patreon, how do I claim my rewards?

• Can I have multiple Battle.net accounts attached to the same Raider.IO account?
• Checklist for Returning Players
• How can I make characters private or hide them in the addon?
• How do I reset my password?
• Steps to reset your Battle.net to Raider.IO Connection

• How do I mark a character as my Main / why is my alt not displaying my Mains information?

• How do I leave a Mythic + Team?
• How Many Players Can I Add to my Mythic Plus Team?

• My Character/Guild Doesn't Have Alt Codes, But I See Results with Alt Codes
• Search Engine Quick Search Tips and Tricks
• Why Isn't My Character Showing in the Quick Search?

• Guild Progression is Frozen on Boss Progress Widget

• Can I Change Who is able to View my Routes?
• How Do I Export a Route to Method Dungeon Tools (MDT)?
• How do I view a Route on Keystone.Guru?
• What is the Auto Route Creator?
• Who is the Auto Route Creator feature available to?

• "Your character is missing essential API data" message is displayed on my character page

• How do I turn off the Mythic+ Replay System?
• Replay System UI Overview
• Replay System Website Options

• How Do I Delete a Discord Alert from my Discord Server?
• How do I set up Discord Alerts?

• My character is no longer showing in the add-on after not playing it for a while!