Incorrect raid progression/kill in the tooltip
If the tooltip showing the incorrect number of kills, then please check the following:
Your addon may be out of date.
Update your character on the site and make sure its showing correctly there.
Wait for the next addon update to reflect the new information, especially if you just got new kills.
My main mythic + score for the previous season is no longer showing, but my current season main score is
Once your current mythic + season score has reached 90% of your previous season score, your current season score will completely replace you last season score on the addon tooltip.
For example, if your main character's previous season score was 1000, once you hit 900 score in a new mythic + seas...
The number of kills I have for a Boss is not accurate on the Addon
The addon does not always display the exact amount of kills your character has for a raid boss. If we look at Scalecommander Sarkareth in the screenshot below, it should be read as "5+", as in this player has killed heroic Sarkareth 5 or more times.
Note: The issue of the addon not showing the +...
Tooltip not showing in game
If you see no tooltip at all, on yourself or others please check the following:
Verify the addon is installed, enabled, and you are able to access the settings by typing /rio into your chat box.
Under the settings, please verify you have the correct faction and region checked off.
Make sure the ...
What are the activity requirements?
A character's inactivity is defined as follows:
If it has been more than 7 days since a character last logged into the game, and/or it's been more than 7 days since a character was last updated on the site. If this, happens that characters data is removed from the addon to reduce bloat.
What are the minimum requirements for my character to be included in the addon?
For your characters to be included in the addon they must first meet the activity requirements and not have enabled any privacy settings that would hide character or account data.
For anything related to your score, dungeon runs and role you need to have a minimum IO score of 200.
For raid prog...
What privacy settings are available?
You can access your privacy settings by going under the settings of the Raider IO page, clicking on a character on the left hand side, and then clicking the Privacy link that will show under it.
Here you can make the following changes:
Show/hide your score in game; This will stop the addon from...